Privacy Policy

Last Updated: 12 November 2025

MAXIMUS SYSTEM SOLUTIONS SDN BHD ("we," "our," or "us") is committed to protecting your privacy and personal data. This notice explains how we collect, use, and protect your information in compliance with the Personal Data Protection Act (PDPA) 2010 of Malaysia.

1. Personal Data We Collect

We may collect the following types of personal data to provide our services:

Contact Information: Your name, email address, and phone number.
Account Information: Usernames, email credentials, and associated metadata.
Technical Information: IP addresses, browser types, and server logs related to activity.
Usage Analytics: Details such as data volume sent/received, transmission details, hardware used, and clickstream data.

2. How We Collect Your Data

We collect information through several channels:

Directly from You: When you provide info to set up accounts, make inquiries, or request support.
Automated Processes: Via API integrations when creating accounts for agents or users.
Website Cookies: We use cookies to analyse website usage and customize your experience.

3. Purpose of Processing

Your data is used solely for the following "Purposes":

To provide and manage web hosting, email hosting, and design services.
To verify your identity and process payments.
To maintain system security and investigate fraudulent or "rogue" activities.
To comply with legal, regulatory, and "Authority Requirements".

4. Cookies and Tracking

Our website uses cookies that identify your device rather than you personally. These help us remember your preferences and improve site navigation. You may reject cookies through your browser settings, though this may limit certain website features.

5. Data Disclosure

We do not sell your personal data for commercial gain. We may share your data only with:

Authorized employees, contractors, and our "Affiliates".
Third-party service providers (IT support, data storage) who follow equal protection standards.
Regulatory authorities or judicial bodies when required by law.

6. Security and Retention

We implement robust security measures, including 128-bit SSL encryption for data transmission and role-based access controls. Personal data is retained only for as long as necessary to fulfil the service or as required by law, after which it is securely deleted or anonymized.

7. Your Rights

Under the PDPA, you have the following rights:

Access & Correction: You may request a copy of your data or ask for corrections to inaccuracies.
Withdraw Consent: You may withdraw your consent for data processing at any time, subject to legal or contractual restrictions.
Inquiries & Complaints: You may lodge a complaint regarding our data handling practices.

8. Contact Us

To exercise your rights or if you have any questions, please contact our Director/Data Protection Officer:

MAXIMUS SYSTEM SOLUTIONS SDN BHD

Unit F-3A-16, 4th Floor, Block Latitude, Jalan C180/1, Dataran C180, 43200 Cheras, Selangor, Malaysia

Email: legal@maximus.com.my

Tel: 603-9082 2898